Cancellation Policy

As a microbusiness, every appointment matters. Last minute cancellations can mean that a bill does not get paid or groceries have to wait another day. Please be respectful of our 24-hour cancellation policy. It also gives me enough time to notify another patient who needs a treatment and could not otherwise get into the schedule.

To change an appointment within 24 hours, please email, call or text 617-294-9109 directly. The online booking system disables cancellations within 24 hours.

Missed appointments without advance notice will be sent an invoice for the full price of the treatment. Situations involving inclement weather and personal emergencies will be evaluated on a case-to-case basis.

Insurance patients who miss appointments will be charged the cash rate for the session they missed. I cannot bill insurance for a treatment that never happened, so you are responsible for paying the cost of the missed appointment.

Payment and Health Insurance

Full payment and co-pays are due at the time of service. Cash, check, and credit/debit cards accepted. The online booking calendar also accepts prepayment for appointments. (For some reason, Flexible Spending Account (FSA) benefit cards don’t work online, but is fine when taking payment onsite.)

In the case of insurance patients, it is best to verify coverage before coming to the first appointment. The link for checking coverage will be sent with the new patient paperwork via email. Otherwise, payment is due for the first appointment and can be refunded or applied to future co-pays once the insurance coverage is confirmed.

We are an in-network provider for Blue Cross Blue Shield (BCBS), Allways, and Harvard Pilgrim (HPHC). Some United Health Care plans offer out of network coverage for acupuncture and we can try billing them as a courtesy, but it is easier to issue a receipt and have the patient get reimbursed by their health plan.

We are NOT in network with Tufts, Aetna, and Cigna. We also cannot bill MassHealth or Medicare.

Fragrance

Due to the allergic sensitivities of many patients, we try to maintain a fragrance-free environment. Please refrain from applying excessive amounts of perfume, cologne, or lotions with strong scents prior to your treatment.

Cellphones and screen time

The clinic space is a quiet zone. Please turn off or silence your cell phone (the Do Not Disturb mode for Apple phones work great) while you are here. The waiting area is a common space, so please be respectful of the other people who are waiting for their appointments by taking your calls (if you must) outside in the hallway and using earphones while using tablets.