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UPDATE as of February 2024:
RETURNING PATIENTS: To make a follow-up appointment for CURRENT patients, the easiest way is to use the online booking calendar (also see below).

To check for availability within 24 hours, please call or send a text message to 617-294-9109.

If you want to be put on the waitlist for cancellations, please send an email to info@flyingturtlehealingarts.com. (If you urgently need to be seen, send me a text at 617-294-9109. The schedule usually shifts whenever the appointment reminders go out two days beforehand.)

I strongly suggest booking the first available appointment online anyway and I will do my best to reach out to people on the waitlist when slots open up.

NEW PATIENTS: There is a waitlist for new patients at the moment and I have disabled online booking for New Patient sessions as I work my way through the waitlist. The waitlist is running about 1 month. To be added to the waitlist for new patients, please send an email to info@flyingturtlehealingarts.com. (I can recommend some other practitioners in the area if you need to be seen sooner or add you to the list for last-minute cancellations.)

If you are a prospective new patient, please DO NOT make an online appointment that is clearly marked "Follow Up Acupuncture (for CURRENT patients)". Those appointments will be canceled. Sorting them out also takes up time I would rather spend with patients vs. in front of screens.

Thank you for your patience and understanding.

What to expect at your first appointment

Tips for booking online

Safety procedures for COVID19

We are an IN-network provider for Blue Cross Blue Shield (BCBS) and MassGeneralBrigham.

We are NOT in network with Tufts, Aetna, and Cigna. By January 2024, we will no longer be in network with Harvard Pilgrim. We also cannot bill MassHealth or Medicare.

If you have a health insurance plan that covers acupuncture, you will be sent an online link to enter your plan details to confirm coverage before your first appointment.

More details on payment and insurance can be found below.


CLINIC POLICIES

Cancellation Policy

As a microbusiness, every appointment matters. Last minute cancellations can mean that a bill does not get paid or groceries have to wait another day. Please be respectful of our 24-hour cancellation policy. It also gives me enough time to notify another patient who needs a treatment and could not otherwise get into the schedule.

To change an appointment within 24 hours, please email, call or text 617-294-9109 directly. The online booking system disables cancellations within 24 hours.

Missed appointments without advance notice will be sent an invoice for the full price of the treatment. Situations involving inclement weather and personal emergencies will be evaluated on a case-to-case basis.

Insurance patients who miss appointments will be charged the cash rate for the session they missed. I cannot bill insurance for a treatment that never happened, so you are responsible for paying the cost of the missed appointment.

Payment and Health Insurance

Full payment and co-pays are due at the time of service. Cash, check, Venmo, and credit/debit cards accepted. Flexible Spending Account (FSA) or Health Savings Account (HSA) benefit cards work like debit cards, so they are acceptable forms of payment.

In the case of insurance patients, it is best to verify coverage before coming to the first appointment. The link for checking coverage will be sent with the new patient paperwork via email. Otherwise, payment is due for the first appointment and can be refunded or applied to future co-pays once the insurance coverage is confirmed.

We are an in-network provider for Blue Cross Blue Shield (BCBS) and MassGeneralBrigham.

We are NOT in network with Tufts, Aetna, and Cigna. By January 2024, we will no longer be in network with Harvard Pilgrim.

We also cannot bill MassHealth or Medicare.

Some insurance plans offer out of network coverage for acupuncture and we can issue a superbill (receipt for treatment/s) as a courtesy and have the patient get reimbursed by their health plan.

Fragrance

Due to the allergic sensitivities of many patients, we try to maintain a fragrance-free environment. Please refrain from applying excessive amounts of perfume, cologne, or lotions with strong scents prior to your treatment.

Cellphones and screen time

The clinic space is a quiet zone. Please turn off or silence your cell phone (the Do Not Disturb mode for Apple phones work great) while you are here. The waiting area is a common space, so please be respectful of the other people who are waiting for their appointments by taking your calls (if you must) outside in the hallway and using earphones while using tablets.